customer-centricity

Why Push is Critical to Effectively Promoting Your Flash Sale

Flash sales are great for driving purchases in specific product categories or introducing new merchandise. But because flash sales are meant to be over within a few hours (or “in a flash!”), marketers need to make sure that they’re promoting…

How to Engage Your Loyal Shoppers After Each New Purchase

Both B2C and B2B marketers know by now that nurturing a shopper into a true loyal customer is about more than getting them to their first purchase. It’s about understanding the buyer’s journey/buying process and optimize the customer experience. In…

How PlasticPlace Conquered the Replenishment Email Campaign

When your ecommerce buyers run out of your fantastic products, they generally want more. If your brand sells products that are “consumable” or need to be replaced on a regular basis, replenishment campaigns are your new best friend. These email…

6 Dos and Don’ts of Winback Campaigns

It’s a marketer’s worst nightmare: for whatever reasons, a once repeat customer on your email list has stopped engaging with your brand entirely and has now falling into the category of “inactive subscriber.” Maybe it’s been over six months, or…

Using Web Push to Turn Anonymous Shoppers Into Identified Customers

When a customer comes to your website, the marketing impulse is to reach out as soon as possible and collect their email address. Marketers know that an email address is currency – it allows for identification of each shopper and…

How to Re-Engage At-Risk Subscription Customers Before Cancellation

“Why do you want to cancel your subscription?” “What happened?” “Anything we can do?” These are just a few of the many different messages that subscription retailers send to at-risk customers or those who have churned. What they have in…